David E. Thielen
Résumé
David E. Thielen
Sammamish, WA
425.444.3113 mobile
david.thielen@hotmail.com
Professional Summary
David is an innovative business and technology management professional
developing and driving critical initiatives for more than 10 years. His
leadership spans both business and technology at the highest level
allowing him to bring end to end capabilities to both small and large
organizations. Over his career he has demonstrated his ability to a wide
variety of organizations to be successful on a global scale. His
outgoing, action-oriented personality helps organizations move quickly,
while his adaptability allows him to manage changing environments and
leverage strong critical thinking. As a self-starter, he works well on
his own, and can quickly scale and manage a large team environment.
Work History
BearingPoint
(Formerly KPMG Consulting) |Director|
Strategy, Process & Transformation, Big 4 Management and Technology
Consulting: May 2001 - Present
Independent Consultant |Senior
Program Manager|
Program/Project Management, Mergers & Acquisitions: January 2001 – May
2001
Functional Detail
Director – Strategy, Process & Transformation
§
Responsible for a Business Process Transformation team working in a
large software company’s Center of Release Excellence (CORE) that is
accountable for establishing Continuous Process Improvement (CPI)
initiatives, leveraging Business Process Management, Six Sigma and Lean
methodologies. Tasked to work with both the business and IT to build and
prioritize a project pipeline to make sure all teams are working on Key
Processes that have the best impact on the business.
§
Program managed the implementation of a large software company’s Global
Vendor Management initiative that rolled out standardized global
processes for managing vendors.
Senior Manager, Program Management Office (PMO)
§ Business Intelligence
-
Responsible for managing all aspects of the Business Intelligence
delivery teams
-
Built a foundational Business Intelligence infrastructure, to
include staging environment, Operational Data Store, Enterprise Data
Warehouse and ETL scripts.
-
Acted as the client liaison with Business Intelligence vendors to
ensure that all requirements were identified and met.
-
Managed the team that designed, built, and implemented an enterprise
reporting environment utilizing Business Objects.
§
Inventory Management Assessment
-
Reviewed the Inventory Management current processes, compared them
to leading practices, and made strategic recommendations for
improved inventory management
-
Led a team that analyzed a customized SQL Inventory DB, exposed the
business rules and built interfaces to the new Data Warehouse
§
Revenue Accounting
-
Reviewed the Revenue Accounting current processes, compared them to
leading practices, and made strategic recommendations for improved
Revenue Accounting business processes
§
Managed a team that conducted a Business Intelligence Reporting,
Organizational and Infrastructure Assessment for a global telecom
provider
§
Responsible for managing all aspects of the Business Intelligence
delivery teams
§
Managed the Performance Management team, which built a scorecard
utilizing the Norton methodology and Business Objects Application
Foundation.
§
Identified top 40 KPI’s to measure the wireless business and
incorporated them with associated drill down information into an
enterprise scorecard.
§
Managed a team that built three new subject areas within the enterprise
Teradata Data Warehouse.
The three subject areas related to Wireless Number Portability (WNP),
Billing, and Dealer Commissions.
§
Acted as the client liaison with Business Intelligence vendors to ensure
that all requirements were identified and met.
§
Managed a quality audit of the existing Teradata Data Warehouse and made
specific recommendations for infrastructure, audit trails, and data
governance.
§
Managed all companywide deliverables and milestones for the integration
of two major wireless carriers.
Main areas of focus were: Customer Care, IT, Engineering, HR,
Marketing, Pre-Paid, Sales, Commissions, Accounting and Financial
Services
§
Worked with senior management to identify and resolve top level issues
Program Manager
§
Acquisition Program Manager for Business Systems, HR, and Payroll during
the acquisition of two wireless companies into a third wireless company.
The integration of the two companies was simultaneous, with only
two weeks separating the go live for each company.
§
Managed all project activities, facilitated project meetings and ensured
that action items were assigned, tracked and successfully delivered
§
Led weekly meetings with Senior Management, to provide status and
resolve high level issues
§
Project Manager for the Database migration for each company
Senior Project Manager
§
Led a company split for a national wireless carrier tasked to split all
dual use applications. These systems consisted of all applications that
supported Finance, Accounting, Human Resources, Procurement, time
reporting functions and IT. This ensured that the hardware
configuration, operating system configuration, applications and
databases were setup identical to the ‘parent’ companies environment
§
Facilitated cross company project team meetings and the coordination of
resources to ensure quality deliverables
§
Structured, organized, and managed the deliverables that were produced
by the project teams
§
Managed the selection of a Document Management System (DMS) for a
national wireless carrier (selected FileNet).
§
Managed the implementation of the FileNet's e-Process workflow, Acenza,
and Content Services application integrated with the existing ERP system
for the company’s Accounts Payable Department.
§
Led the company’s evaluation of using FileNet for an enterprise
solution. (Customer Care, Legal, HR, Dealer Management, Lease
Management, etc…).
§
Managed the requirements team, which incorporated the needs of all
potential groups in the evaluation when selecting the solution for
Accounts Payable.
§
Managed and participated in the writing of the RFP, requirements
document, technical specifications and the project plan for the Document
Management System implementation.
§
Interfaced with the client and vendor to make sure all requirements were
identified and met.
§
Negotiated on behalf of the client for software license, seat license,
maintenance costs, etc.
Project Manager
§
Managed seven project teams in the planning and execution of SAP HR to
13,000 employees. The seven
teams included: Personnel Administration, Payroll, Organizational
Management, Benefits, Time Management, Employee Self Service and the
Testing Team (testing included unit testing, integration testing, user
acceptance testing and parallel payroll processing).
§
Managed all efforts using SAP’s ‘ASAP’ and BearingPoint's ProvenCourse
Methodology from the initial ‘Project Preparation’ through ‘Go-Live’
Education and Professional Certifications
United States Air Force: Electrical/Mechanical Degree
Technical Skills
MS SharePoint, MS Excel, MS Project, MS Visio, MS Publisher, MS Word, MS
Access, Crystal Reports, SAP Application, HTML, MiniTab
Technology Managed
MS SharePoint, MS PerformancePoint, Analysis Services, Reporting
Services, Integration Services, Business Scorecard Manager, Business
Objects, Teradata, MS SQL, SMS
Exchange, MS IIS, MS .NET, Visual Basic, XML, FileNet, PeopleSoft, SAP,
Casewise,
IGrafx, MiniTab
References available upon request.